Megadeth frontman Dave Mustaine recently slammed suit retailer Men’s Wearhouse on his official Facebook page.
The guitarist and singer said he purchased a gift certificate for his manager from the store, a present that failed to reach its destination. Understandably upset, Mustaine decided to contact the customer service department regarding the snafu.
According to The Huffington Post, the Megadeth frontman was “guaranteed” the gift certificate would arrive in time for the holidays. After customer service failed to correct the situation, Dave Mustaine took his case to Facebook.
This is what the guitarist had to say:
“A few days before Christmas I purchased a gift certificate from the Men’s Warehouse in Salt Lake City, Utah as a gift for our awesome tour manager Jim Carroccio. You know the Men’s Warehouse…the old geezer with the voice that sound like he has chain-smoked since he was a fetus; the one that espouses, “I absolutely guarantee you’re gonna like the way you look,” or some manure like that, right?”
Dave Mustaine goes on to say that the person working the customer service line didn’t seem to care that his gift certificate never showed up. The singer also stated the company didn’t seem overly interested in correcting the situation.
“I really think that it sucks when people make false claims, that they don’t care to make good on a problem that is clearly their fault, and with all of the “ABSOLUTELY GUARANTEE IT” crap I just had to say something. We are all living in very tight financial times right now, and like I said, you may not wear a suit for your job or for an event or occasion, but if you do, I would strongly recommend you wear someone else’s suits. Go to Jos. A Bank instead. I for one, will never set foot in a Men’s Warehouse, even for shelter from a blizzard.”
According to Loudwire, Men’s Wearhouse has responded to Dave Mustaine’s complaint about the company’s service. Since the retailer doesn’t want the negative publicity to spin out of control, a spokesperson reached out to Dave Mustaine following the Facebook post.
Men’s Wearhouse said:
“Dave, thanks for reaching out to us on Facebook. We apologize for the delay in receiving your gift card and agree that the delay is unacceptable. Customer satisfaction is our highest priority and we stand by our guarantee to deliver world-class customer service. So, we’d like to speak with you about a solution but are having some trouble reaching you since we last connected on 12/28. Please send your contact info to MWListens@tmw.com and our team will help you right away.”
What do you think about Dave Mustaine and his problems with Men’s Wearhouse?